Distributor: Della Inc. 

Manager: Representative Director Hideo Utsugi 

Address: YK Building 9F, 2-2-16 Sangenjaya, Setagaya-ku, Tokyo 154-0024 

Phone number: 03-4545-2161

Fax number: 03-4545-2162 

Email address: customer@healingplaza.jp 

URL: https://della.co.jp/ 

Business hours: 10:00-17:00 *Excluding weekends and holidays

Sales price: Please refer to the price listed on each product's introduction page. 

 

Additional fees required in addition to the product price: Consumption tax, shipping fee (Shipping is free, but additional shipping fees may apply in some areas.) 

 

How to order: Online ( please order from this website ) 

 

Payment method and payment deadline: 

■ Credit card payment
We accept the following cards. Payment in full is also possible.
VISA, Mastercard, American Express, JCB, Diners Club, Discover Card
* Withdrawals will be subject to the membership terms and conditions of each credit card.
Please contact your card issuer for details.

■PayPal
By simply registering your credit card or debit card or setting up direct debit from your bank account, you can make transactions with just your ID and password.You can use this service safely without disclosing your payment information to the store.
For more information on how to use PayPal and payment methods, please visit https://www.paypal.com/jp/webapps/mpp/personal/how-paypal-works .
 

■ p aidy (pay later)
This is an online payment method that does not require prior registration and allows you to pay one month's purchase amount in one lump sum the following month. To use this service, you will need a mobile phone that can receive SMS (Short Message Service).
For more information about paidy, please visit https://paidy.com/payments/ .

■PayPay balance payment
If you use PayPay, the payment will be taken from your PayPay balance when the purchase is completed.
・PayPay payment procedure
Please check the following page.
https://paypay.ne.jp/guide/net-service/
・Inquiries regarding PayPay
For any questions or inquiries regarding PayPay, please also use the following page.
https://paypay.ne.jp/help/

 ■Rakuten Pay
You can place orders using the credit card information registered to your Rakuten ID. To use this service, you must be a Rakuten member. Payment is made via Rakuten Pay, and charges will be made to Rakuten Pay based on the shipping date. Payment terms, closing dates, and withdrawal dates vary depending on the credit card registered to Rakuten Pay.
For more information, please visit https://checkout.rakuten.co.jp/ .
 

■ Carrier payment (Softbank lump sum payment, au easy payment, d payment (Docomo payment))
The payment will be billed together with your mobile phone bill at the time determined by your mobile phone company, so it will be based on that payment deadline. (Please follow the payment method of each carrier.) 

 

Delivery time: Generally, orders will be delivered within 1 to 3 business days of receipt . 

If you pay in advance, your order will be shipped within 1-3 business days after payment is confirmed . 

*Please note that delivery may take longer than usual depending on long holidays (Golden Week, New Year's holidays) and the situation in the delivery area. 

Regarding returns and exchanges: We cannot accept returns or exchanges for reasons of customer convenience. 

However, if the product is damaged or broken during delivery, or if the product you receive is different from what you ordered, we will exchange it. Please contact us within 7 days of receiving the product .